Working at Beacon House

No permanent manager in post, with three managers since early 2022 and governance issues until recently.

There had been 3 managers of the service since January 2022. Governance processes had not been operated effectively prior to the new manager starting.

Medication errors happened, like unsafe storage of thickeners and using an un-prescribed cream.

Two people had thickeners for their drinks which was stored in their unlocked bedrooms ... We identified a recent incident, where staff had requested a prescription for a topical cream, which was verbally agreed, but not delivered.

Staffing is adequate but staff are busy, so residents sometimes wait for help.

Five people said although their needs were met, staff were busy and on occasions they had to wait.