Working at Beacon House

Staff demonstrated a good awareness of safeguarding procedures and knew who to inform and what action to take if they suspected someone was being abused, mistreated or neglected.

Staff told us they felt listened to, were supported and had input into the running of the home.

People told us there were enough staff to meet their needs, and call bells were answered promptly. However, one relative felt at times there were not enough staff to meet people's needs in a timely manner.

Specialist training was also provided for people's specific care needs. For example, pressure ulcer prevention, and end of life care.

Staff told us they felt well supported by the home's management team.

The home had a programme of activities including, exercise classes, music entertainers, games, quizzes, art classes and crafts.