Last updated: 9 February 2026
"Supportive management and a positive culture where staff feel valued, although staffing lacks stable long-term teams and training is only basic."
Improvements had been made to the assessment of risks to people. Procedures in relation to wound care had improved... Improvements had been made to ensure people always received their PRN medicines safely and consistently.
Staff were positive about the service and told us they enjoyed working at Beacon House... “I feel valued and part of the team. I feel I can raise ideas or any concerns and I will be listened to. The culture here is caring and supportive.”
Staff said there were sufficient numbers of staff to make sure people’s needs were met and to ensure their care was not rushed. One staff member commented, “We do have enough staff and I never feel rushed.”
New staff completed an induction period, which included shadowing more experienced staff... Records showed staff received supervision meetings and annual appraisals from their line managers.
Staff said the management team at Beacon House were very supportive and actively sought and acted on the views of people. One staff member commented, “We are so lucky to have such understanding and supportive managers.”
There were sufficient staff to support people with activities and we saw people taking part in different activities throughout the day. The activity coordinator assisted people to complete 6 monthly satisfaction surveys.
Staffing is adequate with enough staff to avoid rushing care, but no details on low agency use or stable long-term teams.
Staff said there were sufficient numbers of staff to make sure people’s needs were met and to ensure their care was not rushed. One staff member commented, “We do have enough staff and I never feel rushed.”
Only standard training like inductions and supervisions, no specialist programmes or funded qualifications beyond basics.
New staff completed an induction period... ongoing schedule of training was in place... staff received supervision meetings and annual appraisals.
Activities programme exists with a coordinator and daily options, but nothing creative or innovative to vary the workday.
sufficient staff to support people with activities and we saw people taking part in different activities throughout the day. The activity coordinator assisted people...
AI Generated
Last inspected: May 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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