Last updated: 9 February 2026
"Strong safety practices, thorough training and varied activities, but staff feel rushed with limited time for meaningful resident interactions and mixed views on manager approachability."
2020 targeted inspection: Assured service followed safe infection prevention including PPE stations, visitor screening and testing; per 2019: effective safeguarding, safe medicines management with audits, learning from incidents.
Per 2019 comprehensive inspection: Staff told us that they felt well supported with regular supervisions, but there were some mixed views about the approachability of the management team.
Per 2019 comprehensive inspection: People were supported by sufficient numbers of staff, but some staff did tell us that they would like more time to spend with people in meaningful ways, with one stating 'To be honest I would say no because we're busy'.
Per 2019 comprehensive inspection: Staff training was at 97% up to date, medication competencies checked, thorough induction with Care Certificate, and staff had regular supervisions and appraisals.
Per 2019 comprehensive inspection: There were some mixed views from staff about the approachability of the management team, but the management had put actions into place to improve this including anonymous feedback forms.
Per 2019 comprehensive inspection: Four activities coordinators provided varied personalised activities linked to interests including bingo, art, one-to-one sessions like hand massages and photo albums, with records evaluating impact.
Staffing is adequate but some care staff feel busy and rushed with not enough time for meaningful resident interactions.
one staff member... stated, 'To be honest I would say no because we're busy, but I think the residents are happy' (Per 2019 comprehensive inspection)
Some care staff have mixed feelings about how approachable the managers are.
There were some mixed views from staff about the approachability of the management team (Per 2019 comprehensive inspection)
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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