Working at Beach House
94 Alexandra Road, Poole, BH14 9EP
Operated by Harbour Care (UK) Limited
7 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel like a happy family and proud to work there with strong management, although bank staff cover absences and training lacks funded qualifications."
Safety & Risk
7/10
✓
People were protected from the risk of harm and abuse. People were supported to understand and manage risk. Care and support plans were clear and provided sufficient guidance to staff. (2024 inspection)
Staff Culture
8/10
✓
Staff told us they felt like a large happy family... The recent Employee Engagement Survey had highlighted 100% of staff felt proud to work at Beach House. (Per 2018 comprehensive inspection)
Staffing Levels
5/10
!
People, relatives, staff and health professionals told us there were enough appropriately trained staff... Annual leave or staff sickness absences were covered... by 'bank' staff. (Per 2018 comprehensive inspection)
Training & Dev
6/10
✓
Staff received up to date training on all core subjects as well as ad hoc training... such as specialist medicine training... programme of refresher training. (Per 2018 comprehensive inspection)
Management
7/10
✓
Staff, relatives, health professionals and people spoke positively about the registered manager... 'The service is especially well led by the manager.' (Per 2018 comprehensive inspection)
Programmes
6/10
✓
People were encouraged and supported to take part in a wide range of activities... art gallery, tank museum, monkey world, sea life centre, cinema, theatre trips, walking to the park. (Per 2018 comprehensive inspection)
Points to consider
Staffing is adequate but they use bank staff sometimes to cover holidays or sickness.
Annual leave or staff sickness absences were covered in the first instance by existing staff. If this was not possible the provider had 'bank' staff that could be called upon to cover additional shifts. (Per 2018 comprehensive inspection)
Training covers mandatory topics and some specialist areas like epilepsy but no funded qualifications or career progression.
All mandatory subjects were covered... ad hoc training for subjects that interested them such as specialist medicine training. Staff received specialised training in a timely manner. (Per 2018 comprehensive inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews