Last updated: 9 February 2026
"Enough trained staff, good training and supervisions, plus a supportive culture, but medicines safety issues and lack of organised activities hold it back."
Medicines were not always managed safely... Some medicines had not been disposed of as required... People were at risk of receiving medicines that had not been prescribed for them... breach of Regulation 12.
Staff felt supported and valued in their roles... '[Registered manager] is very approachable'... 'I very much feel supported... they're like a second family'.
There were sufficient trained staff to meet people's care and support needs... Staff told us there were enough staff on duty... We do have enough time to spend with people.
Per 2019 comprehensive inspection: Staff had completed all the training required to enable them to provide care and support to people in line with best practice... Staff received supervisions every three months.
Systems for monitoring and measuring the service overall had not identified issues found at this inspection.
Per 2019 comprehensive inspection: since the activities co-ordinator had left, there was a lack of organised activities for people and staff did not have time to spend with people outside their caring responsibilities.
Medicines not disposed of properly and some had labels removed, risking people getting the wrong ones.
Some medicines had not been disposed of as required. Prescription labels for some of these had been removed and the medicines retained in stock... People were at risk of receiving medicines that had not been prescribed for them.
No activities coordinator or organised programme, so the role is mostly routine personal care.
Per 2019 comprehensive inspection: since the activities co-ordinator had left, there was a lack of organised activities for people and staff did not have time to spend with people outside their caring responsibilities.
Managers' checks and audits missed the medicines storage issues.
Systems for monitoring and measuring the service overall had not identified issues found at this inspection... Issues found at this inspection... had not been identified through the audits.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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