Working at Baylham Care Home

The provider did not protect people’s right to live in safety... Not all of these events had been considered by the provider as safeguarding incidents... records showed that there had been errors with medicines including recent incorrect doses of insulin.

Staff are supported by each other. Management is not always supportive... management called and shouted at their staff, saying they were incompetent and thieves.

Many staff told us they felt there were not enough of them to provide person centred care... We found there was not always sufficient staff deployed to meet people’s needs in a timely manner.

Training records showed some gaps in staff training... A few staff have been at Baylham for couple months and been working with no training apart from [conflict management] and manual handling.

There was a challenging, defensive culture within the service... management called and shouted at their staff, saying they were incompetent and thieves.

They have hardly any activities in the home and no activities for residents who are in bed or stay in their bedroom. They have done decorating biscuits but that was only 5 residents.