Last updated: 10 February 2026
"Good training and a positive family-like culture, but missing risk assessments, poor medicines records and agency staff reliance create safety and staffing concerns."
Risk assessments were not always in place. For example, there were no risk assessments for dehydration, constipation or contractures... Records to support the safe management of medicines were not always in place or completed appropriately... learning from safety events was not always recorded.
People and staff described an open and positive culture. Staff felt valued and enjoyed working at Bayith Rest Home... 'I genuinely enjoy coming to work, we are like a big family.'
due to agency staff arrangements there were times when only 2 care staff were on duty... People, staff and relatives told us this was enough for people to be safely supported. However, some staff and people felt this was not always enough... agency staff did not know them as well as permanent staff.
Staff completed a range of training to meet people's needs, which was refreshed and updated regularly. When people’s needs changed, training was arranged... They received regular one-to-one sessions of supervision.
A new manager had been in post for approximately 2 weeks... People and staff were positive about their capability and approach. The manager recognised the shortfalls... However, time was needed to implement and sustain these. Governance systems and audits were not effective.
'Oh yes there is lots to do here, I like the lucky numbers [game], sometimes we have entertainment in, singers... I like knitting'... Staff told us there was a variety of activities on offer, but they would like to be able to take people out more. The manager was... recruiting... an activities coordinator.
Missing risk assessments for dehydration and poor medication records raise safety worries during daily care.
there were no risk assessments for dehydration, constipation or contractures... records did not show which topical creams had been applied, and some ‘as required’ medicines lacked protocols
Reliance on agency staff means sometimes only 2 care staff on duty and they do not know residents well, making shifts stretched.
due to agency staff arrangements there were times when only 2 care staff were on duty... agency staff did not know them as well as permanent staff
New manager is promising but governance systems are weak, so oversight and improvements take time.
A new manager had been in post for approximately 2 weeks... Governance systems and audits were not effective in identifying or addressing areas for improvement
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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