Last updated: 10 February 2026
"Approachable management and safe practices stand out, but basic training and irregular supervisions hold it back."
Medicines were managed safely... accurate and up to date. Staff understood how to raise a concern... Risk assessments were in place... clear strategies... incidents... investigated and shared lessons learned
The provider and registered manager worked hard to instil a culture of care... Staff told us they could make suggestions for improving the service. One member of staff told us, 'I suggested we have more framed photos'
Relatives told us there is enough staff on duty to meet people's needs, we observed staff supporting people, staff were patient... Staff were not rushed, and people were not waiting to be supported
Per 2019 comprehensive inspection: range of provider-mandated training modules but no training matrix... supervisions were not regularly completed; 2022: third-party audit action plan for more staff one-to-ones and appraisals
Staff told us the management team were always available and wanted to hear from the team about any ideas or suggestions for improvement. The registered manager had an open-door policy
Staff supported people to take part in activities and pursue their interests in their local area... sensory activity observed; religious festivals, prayer; per 2019: quizzes, art lessons, baking, swimming pool access
Training is just basic mandatory courses with no proper tracking of completion and supervisions happen irregularly.
Per 2019 comprehensive inspection: no training matrix to establish how many staff were up to date... supervisions were not regularly completed
Staff numbers are enough so shifts are not rushed but there's no info on keeping staff long-term or using agency workers.
Relatives told us there is enough staff on duty to meet people's needs, we observed staff... Staff were not rushed
Staff need more regular one-to-one meetings and appraisals to develop their skills.
2022 third-party audit... action plan... One area for improvement was the need to have more staff one to one meetings and conduct staff appraisals
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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