Last updated: 9 February 2026
"Approachable managers who listen and act on feedback with staff feeling well supported, although staffing lacks retention details and training is only basic."
The registered manager ensured there was an effective and robust system in for reporting safeguarding's. This meant that people were safeguarded from harm and their health and wellbeing was protected.
Staff received supervisions with their line manager and felt confident that any identified training needs would be addressed. They reported feeling well supported.
There were enough suitably recruited staff available to keep people safe and staffing levels were reviewed and changed to reflect changes in people's needs.
Staff informed us that they had received an induction and had received sufficient training to give them the skills needed for their roles. On-going training was completed by staff in a variety of core subjects such as safeguarding and moving and handling people.
People said the registered manager and staff were approachable, listened and responded to them and acted on feedback they shared with them.
The service employed two activities coordinators who had sought out people's preferences for activities. We saw activities were planned for the week. Individual activities were also carried out.
Staffing is adequate with enough staff to meet needs, but no info on staff retention or agency use.
There were enough suitably recruited staff available to keep people safe and staffing levels were reviewed and changed to reflect changes in people's needs.
Only standard induction and core training like safeguarding, no specialist courses or funded qualifications.
On-going training was completed by staff in a variety of core subjects such as safeguarding and moving and handling people.
Regular activities like games, music and school visits run by coordinators, but no specialist programmes.
We saw that a number of other activities took place for people to take part in. For example, crosswords, films, music, knitting and exercise classes.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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