Working at Bay Tree Court Care Centre

No permanent manager in place, so leadership might lack full regulatory oversight.

Bay Tree Court Care Centre did not have a registered manager in post.

Frequent agency staff use and some shifts short staffed, which can cause delays in helping residents.

some day shifts had been worked with less than the expected numbers... shifts had been worked with less staff than planned. However, they may have experienced delays such as waiting to be assisted to bed in the evening.

Daily safety records like food and fluid charts not always filled in right after checks.

on the ground floor we found food and fluid charts had not been completed for the morning. Staff told us people had received their morning meals as planned but the charts did not reflect this.