Last updated: 10 February 2026
"Staff get thorough training and safety is well-managed, but vacancies mean agency workers cover shifts and the manager works extra hours."
2022 targeted inspection: We were assured that the provider was preventing visitors from catching and spreading infections... using Personal Protective Equipment effectively... infection prevention and control policy up to date. Per 2019: medicines managed safely.
Per 2019 comprehensive inspection: Staff said communication was generally good within the service... Staff felt able to raise concerns and discuss issues openly.
Per 2019 comprehensive inspection: the service were actively recruiting, due to two staff vacancies... permanent staff including the registered manager undertook additional shifts and agency staff were utilised where necessary.
Per 2019 comprehensive inspection: The service's training matrix showed staff completed a range of mandatory topics and long term conditions relevant... epilepsy awareness... Makaton for beginners, and autism spectrum disorder.
Per 2019 comprehensive inspection: The registered manager provided daily leadership and support. Staff felt able to raise concerns and discuss issues openly.
Per 2019 comprehensive inspection: Some people were regularly attending courses at a local college... went out regularly... cinema... running track... sensory room and undertaking painting activities.
Staffing is adequate but vacancies mean some shifts are covered by agency workers and the manager has to do extra hours.
Per 2019 comprehensive inspection: the service were actively recruiting, due to two staff vacancies... permanent staff including the registered manager undertook additional shifts and agency staff were utilised where necessary.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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