Working at Baxendale Care Home

People received their medicines safely and as prescribed. Risks associated with people's health and care were identified and assessed as and when needed, and staff were provided with clear guidance on how to minimise these risks. The service had systems and processes in place to safeguard people from abuse.

There was an open and inclusive culture at the service. Staff told us they felt they worked as a team and were happy to work there. All of the staff we spoke with told us they felt confident and comfortable to discuss any issues with the management and they felt listened to.

There were enough staff on each shift to meet people's needs safely. Staff did not present as rushed and had time to sit and talk with people. Some staff had been working at this service for many years.

Staff were supported through robust induction processes, supervision and regular training. Following the induction, staff received further training in a wide range of areas as applicable to their roles and the needs of the people they worked with. The service supported staff with regular supervisions and appraisals.

People, relatives and staff spoke positively of the management and the support they received. The service sought feedback from people, relatives, staff and professionals which they used to drive improvements.

Staff ensured people were offered a wide range of activities regularly. A weekly schedule of activities was printed and provided to each person. We observed a lively and interactive 'Easter themed' bingo session, exercise session and sing-along.