Working at Bavani Care Home Limited

Medicines systems were well-organised, and people received their prescribed medicines as and when they should. Staff were aware of safeguarding responsibilities and had confidence in managers to address any concerns. However, some of the risk management plans we looked at were not sufficiently detailed or person-centred.

Staff told us they received all the support they needed from the services management. One member of staff told us, 'The owner and manager are really approachable as they are both often working on a shift and so supportive of us.' The provider promoted an open and inclusive culture which sought the views of people living in the care home, their relatives, community health and social care professionals and staff working at the care home.

There were enough staff to meet people's needs and wishes. Staff were visible throughout the care home during our inspection. We observed staff on numerous occasions respond quickly to people's requests for assistance or to answer their questions.

Staff told us in the last 12 months they had completed various online and in-house practical courses to update their training including, positive behavioural support to help them prevent and manage behaviours considered challenging. Staff received a thorough induction that was mapped to the Care Certificate.

People were now encouraged and supported by staff to participate in various social and cultural activities at the care home and in the local community which reflected their social interests and spiritual needs and wishes. For example... day trips or swimming... celebrating various Hindi festivals at the care home, such as Diwali.