Working at Baugh House Care Centre
19 Baugh Road, Sidcup, DA14 5ED
Operated by GCH (South) Ltd
60 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Supportive new manager boosting morale and positive staff culture, but no full-time activities coordinator or registered manager yet."
Safety & Risk
7/10
✓
There were safeguarding policies and procedures in place and staff had a clear understanding of these procedures. Risks were assessed; medicines were managed safely with no gaps in records.
Staff Culture
7/10
✓
There was a positive workplace culture amongst nursing, care, kitchen, domestic, office-based staff and the management team. Staff told us the new manager and clinical lead are supportive and relationships have improved.
Staffing Levels
6/10
✓
We observed that the staffing levels at the home were meeting people's needs. Comments from staff: 'Staffing levels are okay at the moment' and 'Not using agency staff so much has made a real difference.'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had completed an induction, were up to date with training and received regular supervision. Training included dementia awareness, moving and handling, infection control and medicines administration.
Management
6/10
✓
Staff said they received good support from the new manager and staff moral had improved. Relatives told us there had been improvements since the new manager started working at the home.
Programmes
5/10
!
We saw a weekly activity notice board with activities including dominoes, word games, floor netball, painting, skittles, music and movement. Activities coordinator had recently left; two staff acting in role.
Points to consider
No full-time activities coordinator right now, so the role involves mostly routine care with basic games and crafts run by other staff.
The regional manager told us the activities coordinator had recently left and they were actively recruiting a replacement. As a temporary measure two staff members were acting in the activities coordinators role in supporting people.
Only standard training like moving and handling and infection control, no specialist courses or funded qualifications for career growth.
Per 2019 comprehensive inspection: Training records confirmed that staff had completed training that was relevant to people's needs. This included dementia awareness, dignity, equality and diversity, safeguarding adults, moving and handling, food hygiene, fire safety, health and safety, infection control and MCA and Deprivation of Liberty Safeguards (DoLS).
No permanent registered manager in post yet, even though the current one is making improvements.
The service did not have a manager registered with the Care Quality Commission. The current manager had worked at the home since October 2020 and they were in the process of applying to CQC to become the registered manager for the home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews