Last updated: 9 February 2026
"Staff feel well supported by management and colleagues, but occasional bank staff use and basic activities without structure hold it back."
2021 targeted IPC inspection: assured on most infection control measures but PPE knowledge needed refreshers due to infrequent use, minor gaps in recording and cleaning addressed post-inspection.
Per 2017 comprehensive inspection: staff felt well supported by registered manager and colleagues, regularly consulted via staff meetings on service improvements.
Per 2017 comprehensive inspection: sufficient staff to meet needs, occasional shortages covered by bank staff.
Per 2017 comprehensive inspection: induction aligned with Care Certificate, mandatory and refresher training, additional training specific to needs, regular supervision.
Per 2017 comprehensive inspection: registered manager operated an open door policy and welcomed feedback, staff felt well supported by manager and colleagues.
Per 2017 comprehensive inspection: activities such as shopping, community outings, and developing group activities based on individual choices.
Staffing is adequate but bank staff cover occasional shortages.
Staff told us that on occasion when there was a shortage of staff that this was covered by bank staff. Per 2017 comprehensive inspection.
Only basic activities like shopping trips and outings, no coordinator or structured programme.
Activities focused on enabling people to become more independent, such as shopping and going out into the community. Staff told us they were looking for ideas for group activities. Per 2017 comprehensive inspection.
AI Generated
Last inspected: September 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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