Last updated: 10 February 2026
"A supportive culture and proactive safety practices shine through, but agency staff for rota gaps and over-reliance on the manager are drawbacks."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
Staff told us they received the support they needed to do their job well. The management at the service said they had an open-door policy for any member of staff to approach them for assistance or to share any ideas for better ways of working.
The service did use an agency to cover gaps in staff rotas, however, the registered manager said they were in the process of recruiting some ‘bank’ staff.
Records showed staff received a range of training to help them undertake their roles safely and effectively. Topics included safeguarding, first aid and fire awareness, and additional learning related to people’s needs, such as nutrition, wound healing and reducing health inequality.
There was a registered manager in post who understood their role and responsibilities. We received positive feedback about the management approach at the service from people, relatives, staff and professionals.
A dedicated team of activities staff took the lead on organising activities for people to enjoy. This included a mixture of group activities and 1-1 engagement. Activities provided were varied and included crafts, games and activities of daily living such as baking.
They use agency staff sometimes to cover gaps in rotas, so shifts are not always covered by the regular team.
The service did use an agency to cover gaps in staff rotas, however, the registered manager said they were in the process of recruiting some ‘bank’ staff.
The provider relies too much on the manager for oversight, which could be a problem if they are away.
There was a reliance on the registered manager by the provider to make sure all areas of the service were performing to the provider standards.
AI Generated
Last inspected: May 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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