Working at Basford
55A Hadbury Road, Nottingham, NG5 1JZ
Operated by Heathcotes Care Limited
6 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Staff enjoy a family-like culture and positive leadership, but low staffing and overdue training hold it back."
Safety & Risk
6/10
✓
People were supported by a staff team who understood their role and responsibilities to protect them from abuse and avoidable harm. People's medicines were managed safely.
Staff Culture
7/10
✓
Staff talked positively about their enjoyment for their work. One staff member said, 'I love working here because it's homely, I understand there are professional boundaries but it's like a family.'
Staffing Levels
5/10
!
Some concerns were identified with staffing levels and immediate action was taken to increase the amount of staff on duty.
Training & Dev
4/10
!
Some gaps were found in staff training... When reviewing the staff training plan, we saw some staff had not received refresher training at the required time.
Management
6/10
✓
People, relatives and staff were positive about the leadership of the service. Staff were equally complimentary of the registered manager's leadership.
Programmes
4/10
!
People were supported with activities, hobbies and interests... External entertainers also visited and provided activities such as music and exercise.
Points to consider
Staff numbers are sometimes too low, which means residents can't always go out into the community when they want to.
people told us the staffing levels sometimes impacted on their ability to go out when they wished. Staff confirmed this to be correct.
Some staff training is overdue, like first aid refreshers and night staff medication training.
some staff had not received refresher training at the required time... Not all night staff had received medicines training.
Only basic activities like occasional outings, shopping trips and entertainers, no regular structured programme or coordinator.
People were supported with activities, hobbies and interests. On the day... two people were supported... to go out... Another person... colouring... External entertainers also visited.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews