Last updated: 10 February 2026
"Approachable leadership and supportive culture with strong safety practices, although staffing levels sometimes dip at nights and weekends."
Proactive safety culture with additional audits on bedrails and repositioning; effective safeguarding and safe medicines with routine audits, minor PRN documentation gap.
Staff described management as really good and supportive with open door policy, felt confident to speak up and involved in changes with personal support examples.
Mixed feedback from relatives about staffing sometimes enough but up and down, concerns at nights and weekends; observed enough during visits.
Staff received additional training workshops in record keeping and person-centred care, regular supervision, and medicines training with competence assessments.
People, staff and relatives complimentary about approachable and responsive leadership team who acted on previous improvements with new audits and shared learning.
Activities team organised musicians, gardening days and animal visits based on life histories; gardening events now regular from feedback.
Staffing levels are mostly enough but relatives say it's sometimes not enough, especially at nights and weekends.
A relative said, “Sometimes there seems to be enough staff and other times there seems to be not enough, in the lounge there are enough staff, sometimes a bit up and down. Mostly enough.” And “I think they need more staff at nights and weekends.”
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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