Last updated: 9 February 2026
"Staff described a caring culture like a work family and strong safety practices, but no activities or engagement programmes hold it back."
The service had a proactive and positive culture of safety, based on openness and honesty... Any errors or missed doses were quickly identified and rectified.
Staff described a caring culture, where they worked as a team and supported each other... we are like a work family, and I feel very supported.
There were enough staff with the right skills, qualifications and experience.
Staff completed regular training, and knew people’s needs well.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles.
No activities, engagement programmes, or creative approaches mentioned beyond routine personal care and individual chats.
No activities programme or coordinator, so the role is mostly routine personal care.
No activities or engagement programmes mentioned
Staffing is adequate but nothing special, with no details on low agency use or high staff retention.
There were enough staff with the right skills, qualifications and experience
Only standard training and supervisions, no specialist courses or funded qualifications.
Staff completed regular training
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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