Last updated: 9 February 2026
"Strong leadership from an approachable manager and positive staff culture, but previous agency staffing and basic training hold it back."
Pro-active measures including audit tool created from IPC tool, isolation wing, temperature screening, testing, PPE training, manager moved in, home Covid-19 free (per 2020 targeted inspection).
Staff felt supported, 'I love it here... get on with all the staff', 'feel supported... good manager, very human', confident to raise concerns and listened to (per 2017 comprehensive inspection).
There were sufficient staff deployed to meet people's needs; care staff told us there were enough staff on shift but had used agency previously and were hiring more (per 2017 comprehensive inspection).
Staff had received regular training and supervision including health and safety, moving and handling, plus additional for dementia and diabetes awareness (per 2017 comprehensive inspection).
The registered manager had moved in to the home early on in the pandemic to support staff (2020); staff felt very well supported by the registered manager who was approachable and provided clear leadership (per 2017 comprehensive inspection).
Two part-time activity staff provided one-to-one and group sessions including singers, keyboards, crosswords, scrabble, horticulture, allotment visits (per 2017 comprehensive inspection).
Staffing levels are enough now but they used agency staff before and are still building up the team.
They have had to use agency staff previously but they're hiring quite a few staff. At the moment it's good and improving….better and better.
Training covers the basics and some extras like dementia care but no funded qualifications or career development.
Staff had received opportunities to undertake training to keep their skills and knowledge up to date, such as health and safety, moving and handling and nutrition and hydration. Additional training had been provided for staff to equip them with the knowledge to support people with their specific health conditions, such as dementia and diabetes awareness.
Activities happen regularly with two part-time coordinators but are basic group things like music, games and gardening with no specialist programmes.
We have two women for activities... singers, people on keyboards; yesterday we had crosswords on the floor. A man comes in to do scrabble... Another lady comes into do horticulture... Some people had also visited a local allotment.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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