Last updated: 9 February 2026
"Visible managers, good training, positive culture and safety keep people safe and staff happy, but no regular activities programme holds it back."
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse... The service managed incidents affecting people's safety well.
Staff told us morale was very good and it was a challenging but very rewarding job... They told us it was a great place to work and felt valued as team members.
The service had enough staff, including for one to one support.
People were supported by staff who had received relevant and good quality training in evidence-based practice. This included training in... positive behaviour support, behaviours that challenge.
Managers were visible in the service, approachable and took a genuine interest in what people, staff, family and advocates had to say.
One staff member told us, '[Persons name] likes nursery rhymes so we sing to them.'
No activities coordinator or regular programme, so the role is mostly routine care with basic stuff like singing nursery rhymes.
One staff member told us, '[Persons name] likes nursery rhymes so we sing to them.'
Staffing is adequate for one-to-one support, but they have procedures for agency staff so some agency workers are used.
Staff recruitment and induction training processes promoted safety, including those for agency staff.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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