Last updated: 9 February 2026
"No registered manager and low staffing levels leave residents unsupervised, while training gaps and staff feeling undervalued add to the disorganised culture."
Medicines were stored unsafely. The temperatures of the medicine rooms were much higher than recommended by the manufacturers.
Most staff consistently expressed a view that they did not feel valued or positively engaged in the ongoing changes at Barton Brook.
Without exception, the stand-out theme from our discussions with people, their relatives and staff was staffing levels.
several unit managers had still not completed their training [first-aid].
The home did not have a registered manager at the time of this assessment.
Feedback we received regarding activities within the home was negative, with people telling us activities were virtually no-existent.
No permanent manager in place, so leadership feels unstable and oversight is weak.
The home did not have a registered manager at the time of this assessment.
Not enough staff on shifts, so care feels rushed, disorganised, and residents are left unsupervised.
We observed 10 people left unsupervised for a period of time in the communal lounge, this was because care staff had not been effectively coordinated.
Gaps in training like first aid for managers and basic dementia skills for staff.
the provider had failed to ensure such staff had completed properly accredited first-aid training.
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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