Last updated: 9 February 2026
"A friendly supportive culture where staff feel valued and innovative activity programmes stand out, although staffing gets busy at times and risk assessments are not always up to date."
2021: Assured provider was preventing infections, using PPE effectively, accessing testing; Per 2018: Good safeguarding and medicines but risk assessments not always reflecting current risk; fire drill gaps.
Per 2018 comprehensive inspection: Staff told us they liked working at the home, there was a friendly and supportive culture; provider won 'Care employer award'; staff felt valued with recognition schemes.
Per 2018 comprehensive inspection: We observed there to be enough staff on duty and deployed to meet people's needs; comments included 'most of the time. Sometimes they are busy'
Per 2018 comprehensive inspection: Staff had been supported to maintain their skills and learn new skills; thorough induction; 'Dementia experience' training; training, supervision and appraisals monitored.
Staff told us the management team had been and continued to be supportive of staff (2021); Per 2018 comprehensive inspection: registered manager was visible and approachable.
Per 2018 comprehensive inspection: Activity co-ordinator promoted to 'People innovation manager'; named 'Resident of the day' programme; inter-generational school projects; community partnerships, music therapy, outings.
Staff numbers are enough most of the time but sometimes get busy.
Per 2018 comprehensive inspection: 'I think there are enough of them, most of the time. Sometimes they are busy'
Training covers basics, induction and some dementia sessions but no funded specialist qualifications or career pathways.
Per 2018 comprehensive inspection: Staff had been supported to maintain their skills and learn new skills; thorough induction to role; 'Dementia experience'
Risk assessments and records sometimes not updated to match current needs, and some staff lacked fire evacuation training.
Per 2018 comprehensive inspection: risk assessments and care plans did not always reflect the current level of risk; staff had not received training on how to use evac chair
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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