Last updated: 10 February 2026
"Staff training and a positive culture where staff feel supported shine through, but poor medicines safety, unreported safeguarding concerns, and no activities programme drag it down."
Medicines were not always safely managed, and in line with guidance. The provider did not have effective systems in place to ensure safeguarding concerns were always reported to the local safeguarding authority, as needed.
People, relatives and staff were complimentary of the staff team, management team and registered manager. Staff were able to speak up if they had any concerns and felt able to go to the registered manager.
There were enough safely recruited and trained staff to support people, so they did not have to wait long for assistance. Agency staff were used when there were not enough permanent staff.
There was a training matrix in place to monitor staff completion of training. Staff had completed a range of training courses, including regarding learning disabilities and autism, as required.
The registered manager is very approachable and has an open-door policy but governance and oversight systems in place were not effective at identifying concerns or potential improvements to people’s care.
No activities, engagement, or creative approaches mentioned at all. The report describes only routine personal care delivery.
Problems with medicine safety like poor records for as-needed doses and not always reporting safeguarding concerns properly.
People’s ‘when required’ medicines were not safely managed... there were incidents which were not consistently shared [to safeguarding authority].
No activities programme or coordinator, so the role is mostly routine personal care.
No activities, engagement, or creative approaches mentioned at all.
Enough staff most days but they rely on agency workers to fill gaps.
Agency staff were used when there were not enough permanent staff.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp