Working at Barrow Hall Care Centre

There was a system in place to report and record incidents and accidents. However, there was minimal evidence to support the monitoring and analysing of accidents, incidents or falls... Where people were prescribed medicines, on an 'as required' basis, clear guidance was not always in place.

Barrow Hall Care Centre was welcoming, and the atmosphere was warm and supportive. Staff told us, 'I know I can go to her with anything, she is very fair and listens'.

There were enough staff on duty each shift to safely support people. Staff rotas confirmed this and during our inspection we saw staff responding to people's needs and requests.

Per 2019 comprehensive inspection: Staff had achieved 93 percent compliance with their training which ensured they had the skills needed to support people.

The registered manager was a visible presence at the home and people and staff all told us they were approachable. Staff told us, 'I know I can go to her with anything, she is very fair and listens'.

Per 2019 comprehensive inspection: A programme of activities was provided... activity co-ordinator... art studio... one to one and group activities which included outings, shopping trips and holidays.