Last updated: 10 February 2026
"Approachable management, enthusiastic staff and robust safety create a positive workplace, but recent staff turnover and dementia training gaps hold it back."
The provider had robust infection prevention and control policies and procedures in place which were kept under review. (Feb 2021 targeted inspection)
Staff were enthusiastic and motivated in their roles. They told us the management team were very approachable. (Per 2019 comprehensive inspection)
There were enough staff to meet the needs of the people living at the home. Throughout the inspection staff were visible and very responsive to people's needs. (Per 2019 comprehensive inspection)
Overall, staff received ongoing training and supervision to ensure they were competent and confident in their roles. (Per 2019 comprehensive inspection)
Staff were positive about the management team. They told us the management team were very approachable and felt able to openly raise any issues or concerns with them. (Per 2019 comprehensive inspection)
There was an activities coordinator who planned activities in consultation with people living at the home. (Per 2019 comprehensive inspection)
Staffing levels are enough to meet needs but there were recent challenges with staff turnover and absences, even though improved now.
Staff told us there had been some challenges due to staff absence and turnover. However, this had now improved significantly. (Per 2019 comprehensive inspection)
Training covers induction and ongoing basics but had some gaps like in dementia support.
However, in one case staff were unsure how to support a person with aspects of their needs in relation to dementia. (Per 2019 comprehensive inspection)
Activities have a coordinator with quizzes, games, trips and entertainers but nothing specialist or innovative.
We have lots of quizzes and word games and have trips out. We observed an outside entertainer facilitating a lively singing and dancing session. (Per 2019 comprehensive inspection)
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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