Last updated: 9 February 2026
"Supportive visible managers and a warm family-like culture, but limited activities without a full-time coordinator and only basic training."
Staff received safeguarding... training and knew how to keep people safe... Risks... assessed... monitored... Medicines were safely managed... audits... Accidents and incidents were reported, recorded and investigated.
The service was warm and welcoming, people had formed positive relationships with staff... A relative told us, 'The atmosphere in the service is welcoming... it's like one big family.' Staff told us they could raise issues with management and believed they would be listened to.
Enough suitably qualified and experienced staff were deployed to meet people's needs... The provider had 'bank' staff available to support any unplanned staff absence... staff responded to people's request for assistance promptly.
Per 2018 comprehensive inspection: Staff members had been suitably inducted into the service and relevant training had been provided... The staff team received support through regular supervisions, and an annual appraisal of their performance was carried out.
The registered manager was a visible presence in the service and led by example... A staff member said, 'They [managers] support us [staff group] and we can go to them with anything.'
Per 2018 comprehensive inspection: The activities leader was still employed for four hours a week... staff members on duty were now supporting people with activities... 'we don't always have the time.'
No full-time activities coordinator, so staff fit in basic things like jigsaws, painting, manicures, and outings around personal care when they have time.
Per 2018: activities leader employed for four hours a week... staff... supporting people with activities... 'we don't always have the time'... 'we need to provide care as well.'
Only standard training like induction, dementia awareness, and supervisions, no specialist courses or funded qualifications.
Per 2018: Staff had been suitably inducted... relevant training had been provided including... dementia awareness... regular supervisions, and an annual appraisal.
AI Generated
Last inspected: April 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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