Last updated: 10 February 2026
"Strong leadership and supportive culture with excellent safety, but gaps in checking new staff histories and deescalation training."
COVID-19 outbreak safely managed with effective testing, PPE use, infection prevention, clean environment, and audits by registered manager.
Staff told us that they felt supported during the COVID-19 outbreak and during the period of the pandemic with good morale amongst the team.
Per 2019 comprehensive inspection: The home had enough care and support staff to meet people's needs in a timely manner but staff work history had not always been robustly explored.
Per 2019 comprehensive inspection: Staff received regular training and supervision but training in how to deescalate and support people during stressful situations had not been provided.
Per 2019 comprehensive inspection: Staff spoke positively about the culture of the home and the leadership of the registered manager who takes a personal interest.
Per 2019 comprehensive inspection: Activity co-ordinator supported meaningful activities inside the home and in the community including painting, bingo, outings to pubs, beach, museum, and summer fair with neighbours.
New staff past job history is not always fully checked or recorded.
staff work history had not always been robustly explored. We recommended that the registered manager ensure that a system was put in place for recording staff work history in future.
No training provided on calming residents and handling stressful situations.
training in how to deescalate and support people during stressful situations had not been provided. We recommended that the provider provides this training.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp