Last updated: 10 February 2026
"Staff feel happy and well supported with good staffing levels, but training gaps and basic activities hold it back."
2022 targeted inspection: Assured on infection prevention and control but service was not ensuring visiting professionals were vaccinated against COVID-19 (acknowledged and to be addressed).
Per 2018 comprehensive inspection: Staff told us they were happy working at the home, felt well supported by the registered manager, had regular meetings and felt listened to.
Per 2018 comprehensive inspection: People who lived at the service and their relatives were happy with staffing levels. Staff felt that staffing levels were appropriate to meet people's needs and no agency staff were needed.
Per 2018 comprehensive inspection: Staff received an effective induction and appropriate training but had not updated moving and handling practical training since 2014 (arranged post-inspection).
Per 2018 comprehensive inspection: People living at the service and staff were happy with how the service was being managed. They found the registered manager approachable and supportive.
Per 2018 comprehensive inspection: People supported with activities including dominoes, board games, music, singers visiting, barbecues, animal therapy and gardening club; people said they were happy with activities.
Training covers basics like induction and updates but had gaps in safe moving training until sorted after the inspection.
We noted that staff had not updated their moving and handling practical training since 2014. We discussed this with the registered manager who contacted us after the inspection to advise that training had been arranged for 14 August 2018.
No activities coordinator means the job is mostly routine care with basic games, music and occasional events like singers or barbecues.
We observed people playing dominoes, a board game, listening to music and watching television.
They missed checking COVID vaccine status for visiting professionals even though infection control was otherwise good.
However, the service was not ensuring visiting professionals were vaccinated against COVID-19. The registered manager and deputy manager acknowledged they were not aware of this requirement and assured us this would be addressed without delay.
AI Generated
Last inspected: August 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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