Working at Barnfield Manor Care Home

Staff are often overstretched and rushed, like at mealtimes, because staffing numbers do not match real needs such as high fall risks or the building layout.

staff were observed to be busy and overstretched. For example, staff supported people to sit down for lunch at 12:30 but... the meal was delayed until 1:15... leading the mealtime experience to feel rushed. Staff told us, 'We need extra to enable us to give the best care'.

Gaps in daily care records and weak risk plans make it tough to track health changes or manage behaviours properly.

Daily records of care did not always demonstrate that people had been supported in line with their assessed needs. For example, there were some gaps in charts for fluid monitoring... Some care plans and risk assessments did not contain sufficient guidance.

New manager is approachable and working on fixes but has not yet sorted big issues like staffing shortages or recording problems.

At the time of our inspection, the manager was new in post. Whilst we found they had a clear understanding of the service priorities... there remained some shortfalls in ensuring risks were effectively managed.