Working at Barnet Grange Care Home

Frequent manager changes mean unclear leadership and no steady direction for staff.

changes with the managers of the home and staff felt they often lacked direction from senior management.

Not enough staff during busy mornings and evenings, leaving care workers stretched thin.

Some people, their relatives and staff felt there needed to be more staff in the busy morning and evening periods. We concluded staffing levels were not appropriate at these times.

Repeat medication errors, poor incident follow up, and missing risk assessments make safety unreliable.

People did receive their medicines as prescribed at the time of the assessment, but there had been recording errors made previously which were a repeat of the errors made previously.