Working at Barnes Court Care Home
Wycliffe Road, Sunderland, SR4 7QG
Operated by MMCG (CCH) (2) Limited
89 bedsNursing homes
Workplace Score
4.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.2/10
Key Finding
"Proactive safety culture and manager addressing team culture, but low staffing levels with high turnover and staff feeling undervalued create issues."
Safety & Risk
6/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
Staff Culture
4/10
!
We offered staff the opportunity to tell us about their experience at the service and views were mixed... “No, we are not valued we are treated like children.”
Staffing Levels
3/10
✕
On the first day of inspection, we observed occasions when people were distressed, and no staff were present to reassure them. We received mixed feedback from people, relatives and staff about staffing levels.
Training & Dev
4/10
!
The provider did not always make sure there were enough qualified, skilled and experienced staff. They did not always make sure staff received effective support, supervision and development.
Management
5/10
!
The manager had been in post 9 weeks... They were supported by the provider’s quality team... The manager had started to address concerns relating to the culture of the home, including implementing changes within the care staff teams.
Programmes
4/10
!
Staff supported people to engage in activities and access the local community... People were regularly consulted and able to suggest activities and outings aligned to their preferences.
Points to consider
Staff numbers are too low at times with high turnover and temporary workers, so workloads feel heavy.
A healthcare professional told us, “Consistency is lacking due to a high turnover of staff, including many temporary/locum staff who are unfamiliar with the residents' backgrounds.”
Some staff feel undervalued and treated like children.
“No, we are not valued we are treated like children.”
Staff do not always get good supervision or development support.
They did not always make sure staff received effective support, supervision and development.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews