Last updated: 10 February 2026
"Supportive leaders and strong training build a positive culture, but safety gaps, staffing shortages and lack of activities hold it back."
Due to the associated risks to the people who reside at the service, this was a breach of regulation 12 safe care and treatment under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
A total of 22.2% of the staff members who worked at the service participated in the annual staff survey. The survey indicated a positive perception of the service’s support and workplace wellbeing.
Staff told us there were not always enough staff during shifts to cover hospital appointments and to support people to access the community. Some staff expressed the need for night duty to be reviewed, they told us there was insufficient staff during these hours.
Training records for the service indicated 100% staff training compliance in mandatory areas including Learning Disabilities, Moving and Handling, Health and Safety and Infection Prevention and Control.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Some staff felt supported to give feedback and were treated equally, free from bullying or harassment.
Individual preferences and choices for activities were not incorporated into care plans, and there was a lack of evidence to show a variety of person centered activities being offered at the service.
Gaps in health records like stool charts, fluid intake and choking risks, plus medication errors, mean safety checks aren't reliable.
We also identified gaps in stool monitoring charts, food intake and sleep records... gaps in fluid monitoring records for a person subjected to a strict fluid intake... Choking screening tools for people were not always updated... We saw 1 instance where a protocol for when required (“PRN”) medicines did not match the prescribed dose.
Staff say workloads aren't shared evenly and there aren't always enough for night shifts or community outings.
staff we spoke with felt workload was not evenly shared... Staff told us there were not always enough staff during shifts to cover hospital appointments and to support people to access the community. Some staff expressed the need for night duty to be reviewed, they told us there was insufficient staff during these hours.
No real variety in activities or menus, so the role is mostly routine personal care.
there was a lack of evidence to show a variety of person centered activities being offered at the service... we reviewed the menus over a four-week period, the same menu is repeatedly offered each week, limiting variety and options.
AI Generated
Last inspected: March 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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