Last updated: 10 February 2026
"Thorough training and positive staff culture with a stable team, but lacking activities programme and ongoing safety issues hold it back."
Remained in breach of safe care and treatment regulation; environmental risks for dementia residents and infection control gaps like unclean areas and urine smell.
Staff reported better working atmosphere, worked well together; 'I do feel staff are treated fairly and equally and yes, I feel we have a good relationship'.
Provider made sure there were enough qualified staff; staff were busy but less rushed than before, team had stabilised and worked well together.
Better oversight of staff training with face-to-face sessions by external professionals; staff said 'training is quite thorough and does cover what we need'.
New manager described as approachable and willing to make changes by staff, but provider had to limit their visits and used a consultant for support; governance systems needed further improvement.
Visitors unsure about activity participation; staff acknowledged area for improvement and new manager recruiting dedicated activities staff.
No proper activities programme or coordinator yet, so the job is mostly routine personal care.
Visitors were sometimes unsure how much people participated in activities or social events, but felt their relatives chose how they wanted to spend their time. We reviewed records of social interactions and activities to see if they met their individual needs and staff acknowledged this was an area for further improvement.
Some safety issues still there like unclean areas, smells and risks for people with dementia.
On 2 out of the 3 days we visited there was a smell of urine in one area of the home... some furniture and areas were unclean... several environmental issues which posed a potential risk for the safety of people living with dementia.
Weak oversight from leaders with provider not always on site and governance still not good enough.
The provider was in regular contact with the new manager but had to limit their visits... Governance, management and sustainability Score:1... systems and processes... needed further improvement to ensure compliance with regulations.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp