Working at Barley Close

No permanent manager in place, with four managers coming and going since 2022 causing confusion and poor oversight.

There had been 4 home managers since 2022, each of whom had only stayed for short periods of time. This lack of clear, consistent leadership had contributed to the decline in the quality of the service.

High staff turnover and use of regular agency workers affected care quality and team morale.

There had been a very high turnover of staff in the last year which had clearly affected people, the quality of care and morale within the staff team. Regular agency staff were used when necessary to ensure consistency of staffing.

Medication errors and failure to investigate unexplained bruising put people at risk.

Staff had not always followed effective processes to provide the support people needed to take medicines safely. This had led to numerous errors... when people had unexplained bruising, it was unclear... had not been investigated.