Last updated: 9 February 2026
"Improved open management where staff feel supported and good training, although adequate staffing lacks low turnover and activities lack specialist programmes."
Staff were aware of the service's policies and procedures in relation to safeguarding and had received training in this area. The registered manager was aware of their responsibilities in regard to safeguarding and we observed them making an appropriate referral on the day of our visit.
All staff told us there was an improved, positive management structure in place that was open and transparent. Staff felt able to bring any matters to the attention of the registered manager.
Improvements had been made to the staffing levels. People told us there were now enough staff to meet their needs in a timely way.
Staff were suitably trained, skilled and knowledgeable for the role. Staff told us they received good quality training in subjects relevant to the role. Their competency was assessed to ensure training was effective.
All staff told us there was an improved, positive management structure in place that was open and transparent. Staff felt able to bring any matters to the attention of the registered manager.
The service provided people with a range of meaningful activities, including weekly trips. There were enough activities staff to assist people on a one to one or group basis.
Staffing is adequate with enough staff to meet needs and timely responses, but no details on low turnover or minimal agency use to make workloads really manageable.
People told us there were now enough staff to meet their needs in a timely way. All staff told us the staffing level was appropriate.
Activities programme has a coordinator and weekly trips for variety, but no specialist programmes or creative partnerships to make the role more enriching.
The service provided people with a range of meaningful activities, including weekly trips. There were enough activities staff to assist people on a one to one or group basis.
Staff culture is generally positive with open management, but no strong descriptions of team spirit or feeling really valued day to day.
All staff told us there was an improved, positive management structure in place that was open and transparent.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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