Last updated: 9 February 2026
"Staff feel supported with enough on duty and good training, but no permanent manager in place and unclear roles."
Staff records had improved and staff were safely recruited. Medicines management had also improved and people received their medicines safely. Records showed the provider's safeguarding procedures were followed.
Staff said managers listened to them and addressed any concerns they had. For example, at the July 2020 staff meeting some of the 16 staff members who attended said they would like more training on incident report writing. Managers agreed to provide this.
There were enough staff on duty to meet people's needs and support them with activities, trips and outings. Records showed the service was well-staffed with one-to-one and two-to-one staffing provided when required.
Staff were trained in managing challenging situations which included identifying and responding to triggers and the use of physical intervention techniques as a last resort. Staff had enhanced IPC training provided by the local authority and health authority.
There was no registered manager in post. The manager was in the process of applying for registration with the CQC. Managers and staff were not always clear about their roles and responsibilities.
Per 2019 comprehensive inspection: Each person had a person-centred programme of activities. During the inspection we observed people were involved in going food shopping, as well as going out for coffee in town.
No permanent manager in place and some confusion over staff roles,
There was no registered manager in post. The manager was in the process of applying for registration with the CQC. Managers and staff were not always clear about their roles and responsibilities.
Uses some agency staff and one worker said they could do with a few more at times,
The service used agency staff. The head of services said they were 'regulars' who knew people and the service well. A support worker said, 'At times we could do with a few more [staff] but there's always enough to keep people safe.'
No dedicated activities coordinator or specialist programmes so days follow individual routines,
The service provided individualised, personalised care. People followed their own routines and activities.
AI Generated
Last inspected: August 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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