Working at Barkby Road

Staff records had improved and staff were safely recruited. Medicines management had also improved and people received their medicines safely. Records showed the provider's safeguarding procedures were followed.

Staff said managers listened to them and addressed any concerns they had. For example, at the July 2020 staff meeting some of the 16 staff members who attended said they would like more training on incident report writing. Managers agreed to provide this.

There were enough staff on duty to meet people's needs and support them with activities, trips and outings. Records showed the service was well-staffed with one-to-one and two-to-one staffing provided when required.

Staff were trained in managing challenging situations which included identifying and responding to triggers and the use of physical intervention techniques as a last resort. Staff had enhanced IPC training provided by the local authority and health authority.