Working at Barkat House Residential Home

Where safeguarding concerns had been raised, they had been responded to and acted on appropriately. Records showed people received their medicines at the correct time and as prescribed by their doctor.

Staff spoke fondly of people and described the service as being 'like a family'. Staff told us they enjoyed their role and were given the opportunity to develop their skills.

People and relatives told us there were enough staff to meet people's needs. We observed staff respond to people in a timely manner and be proactive in their approach to people.

Staff told us they received a comprehensive induction which prepared them for their role and included shadowing other more experienced staff. Staff received regular supervision and had their competencies assessed.

The new registered manager and her deputy had a clear vision for the service and were supported by the provider and the staff team as a whole. Staff felt listened to and supported.

The activities co-ordinator had created a number of activities based on people's preferences. A games room had been decorated and had a pool table and dart board in place.