Last updated: 9 February 2026
"Staff feel well supported with strong management and safety, but basic activities without a coordinator and agency staff training gaps hold it back."
Effective safeguarding systems were in place and staff spoken with had a very good understanding... Medicines were managed safely. IPC measures including PPE assured. Per 2019 comprehensive and 2020 targeted inspections.
Staff told us they felt well supported and had access to management when they needed them. One staff member said, 'I have received regular supervision... and feel really supported.' Per 2019 comprehensive inspection.
The provider ensured suitable staffing arrangements were in place to meet the assessed needs of people... staff were available when they needed them. Per 2019 comprehensive inspection.
Staff received regular training and supervision to support them to meet people's needs. Per 2019 comprehensive inspection.
People were happy with how the service was managed. Staff felt well supported by the registered manager. Per 2019 comprehensive inspection.
People told us a varied range of social activities were organised... These included entertainers, playing bingo and competing in quizzes. Per 2019 comprehensive inspection.
No activities coordinator or specialist programmes, just basic games like bingo and quizzes, so the role is mostly routine personal care.
a varied range of social activities were organised to keep them entertained and stimulated. These included entertainers, playing bingo and competing in quizzes. Per 2019 comprehensive inspection
Staffing is adequate but relies on some agency workers who had not received infection control training from their employer.
While contracted staff had received training on the prevention and control of infection, agency staff stated they had not received training from their employer. Per 2020 targeted inspection
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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