Working at Barclay House

Per 2019 comprehensive inspection: The provider had introduced robust systems and processes since our last inspection to improve the management, administration and storage of medicines. The registered manager monitored and reviewed incidents. They completed an analysis of trends and patterns which was shared with the provider and relevant health professionals. Per 2020 targeted inspection: We were assured the service were following safe infection prevention and control procedures to keep people safe.

Per 2019 comprehensive inspection: The manager promoted positive team working and this was embedded in the staff team who spoke of respect and support for each other. Staff were able to share their views individually, through staff meetings and surveys. The registered manager took action to resolve staff concerns.

Per 2019 comprehensive inspection: Staff told us there were usually enough staff but there were times when they felt the service was short staffed, through unplanned staff absence. The registered manager had responded to these concerns and was in the process of recruiting more casual staff to cover for staff absence.

Per 2019 comprehensive inspection: Staff told us they found the training helpful and relevant to the needs of people... We are also trained in level one and two of 'NAPPI'. They were in the process of supporting staff to undertake further development training to lead in providing training, and to achieve qualifications to become nurse practitioners. Staff told us they felt well supported in their roles and received regular supervision.

Per 2019 comprehensive inspection: People, relatives and staff were positive about the leadership and management of the service. The registered manager was involved in all aspects of the day to day management of the service and demonstrated a good insight into the needs and challenges of the service.