Working at Barclay Gardens
Wellington Road, Telford, TF2 8AB
Operated by Coverage Care Services Limited
40 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Supportive managers and positive staff culture, but basic activities without a dedicated coordinator and adequate staffing without strong retention hold it back."
Safety & Risk
8/10
✓
Systems and processes were in place to help keep people safe and risks associated with their care needs had been assessed. People were supported by staff who had been recruited safely. Medicines were managed safely.
Staff Culture
8/10
✓
Staff were and felt positive in their roles and felt involved in developing the service. One staff member had commented on a recent survey, about the provider, 'I like the values they have and what they represent.'
Staffing Levels
6/10
✓
People were supported by enough staff to safely meet their needs. There was a staff presence in all areas of the home throughout the day of our inspection.
Training & Dev
7/10
✓
Staff completed a structured induction and training programme, which was continually monitored. Staff were introduced to the company's vision and values and attended a week-long training programme.
Management
8/10
✓
Staff told us they felt listened to and supported by their managers. They had regular meetings with their line managers individually and as a team.
Programmes
4/10
!
People told us they were supported to take part in activities, either as a group or as an individual. People socialised with each other or in small groups in the communal areas of the home. Some read books, papers or magazines or played games and puzzles with and without staff.
Points to consider
Only basic activities like games, puzzles, and social chats, no dedicated coordinator or specialist programmes to make the role more varied and fulfilling.
People told us they were supported to take part in activities... played games and puzzles with and without staff.
Staffing is adequate with staff present throughout the day, but nothing special like low agency use or strong retention to ensure manageable workloads.
People were supported by enough staff to safely meet their needs. There was a staff presence in all areas of the home throughout the day of our inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
★
Outstanding
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews