Working at Barchester Tower
31 De Cham Road, St Leonards On Sea, TN37 6JA
Operated by Mr & Mrs P A Hughes
20 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Staff feel supported and enjoy their roles with good supervision and staffing, but basic activities without specialist programmes hold it back."
Safety & Risk
6/10
✓
We found 4 errors on the MAR. These errors were in relation to documentation only and we were able to determine that medicines had been given as prescribed.
Staff Culture
7/10
✓
Staff felt supported and told us they enjoyed their role.
Staffing Levels
6/10
✓
Staffing levels were appropriate to meet people's needs. We saw that people were supported by staff when they became anxious or upset and call bells were answered promptly.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: The training matrix tracked staff training and this had ensured all staff received the training and updates needed to provide safe consistent care.
Management
6/10
✓
Staff received supervision and staff meetings had taken place. Staff felt supported and told us they enjoyed their role.
Programmes
4/10
!
Per 2020 comprehensive inspection: Activities available included word searches, games, puzzles, gentle exercise to music, table tennis, pet therapy at various times of the year, arts and crafts if people want to and reminiscence.
Points to consider
No activities coordinator or specialist programmes, so the role involves mostly routine personal care with basic group activities like games and crafts.
Per 2020 comprehensive inspection: Activities available included word searches, games, puzzles, gentle exercise to music, table tennis, pet therapy at various times of the year, arts and crafts if people want to and reminiscence.
Only standard training like mandatory updates and induction, no specialist courses or funded qualifications.
Per 2020 comprehensive inspection: The training matrix tracked staff training and this had ensured all staff received the training and updates needed to provide safe consistent care.
Staffing is adequate with prompt call bell responses, but nothing special like long team stability or no sickness cover issues.
Per 2020 comprehensive inspection: There has been sickness but the manager has made sure there were extra staff. Plenty of staff to help, when we need it.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews