Working at Bannow Retirement Home
Quarry Hill, St Leonards On Sea, TN38 0HG
Operated by Bannow Retirement Home Limited
26 bedsNursing homesResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Effective leadership and a supportive culture with strong safety practices, but no details on staff retention and basic training hold it back."
Safety & Risk
8/10
✓
The provider had learnt lessons from a serious incident... Policies and procedures around falls injuries, as well as recording and reporting protocols, had been reviewed and updated. Staff understood their responsibilities... and were knowledgeable on the updated guidance.
Staff Culture
7/10
✓
There was a culture of openness and inclusiveness. People and staff told us that the registered manager was approachable. Staff told us they could raise any issues, and these would be addressed. One staff member said, '(The registered manager) will listen attentively.'
Staffing Levels
6/10
✓
Staff told us, and our observations confirmed this, that there were enough staff on each shift. One staff member said, 'Staffing levels are pretty good, there are three at night which are good numbers.'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had received the training and support they needed to care for people effectively. Training had been identified according to the needs... including dementia training, safeguarding, Mental Capacity Act (MCA) and moving and handling.
Management
7/10
✓
Staff and professionals were complimentary about the registered managers person centred approach and responsiveness to people's changing needs. One staff member said, '(The registered manager) has good leadership skills and loves to get things done.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: The registered manager had recruited a new activities co-ordinator... We observed people engaging actively... music, arts and crafts, quizzes, and exercise. One person... had been supported to visit the local garden centre.
Points to consider
Staff numbers are pretty good and enough for safe care, but no details on low agency use or long-term staff retention.
Staff told us... that there were enough staff on each shift. One staff member said, 'Staffing levels are pretty good, there are three at night which are good numbers. In the day we can't complain...'
Training covers basics like dementia care and safeguarding, but no specialist courses or funded qualifications for career growth.
Per 2019 comprehensive inspection: Training had been identified according to the needs of the people living at the service. These included dementia training, safeguarding, Mental Capacity Act (MCA) and moving and handling.
Activities coordinator runs regular events like music, crafts, quizzes and outings, but nothing specialist or innovative.
Per 2019 comprehensive inspection: new activities co-ordinator... activities that included music, arts and crafts, quizzes, and exercise... supported to visit the local garden centre.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews