Working at Bankfield Road

Safeguarding policies and procedures were in place... Records demonstrated that all staff working in the home had completed safeguarding training. No safeguarding referrals had been made... Medication records were audited by the deputy manager and the manager weekly and monthly.

Staff shared positive comments about the manager and told us that they felt supported... We observed the interaction between them and the staff on duty. These were all positive, polite and jovial.

Information demonstrated that staffing levels were above average to support those living in the home. However, staff and one relative spoke of staff being relocated to another service within the organisation at short notice.

The organisation had an induction program for new staff and a rolling program of training and refresher training... the percentage of staff training completed was 95 percent. Staff told us that the training they received was good and that they received regular supervision.

Staff shared positive comments about the manager and told us that they felt supported and could contact senior staff at any time for advice relating to the care of those living in the home.

Activities were individualised and regular, people were given one to one time doing activities they enjoyed outside of the home with key staff... There were also board games, puzzles, music and garden games for entertainment while at home.