Working at Bank House Residential Care Home

The provider and staff had created a positive culture within the home. We saw strong relationships between people and staff.

There were enough staff on duty to meet people's needs safely and in a timely way. People told us they were not kept waiting for long periods of time.

Staff had access to the training they needed and were supported to gain additional training to enhance their knowledge, such as equality and diversity and nationally recognised qualifications.

The provider was a familiar face around the home and people knew them. One person said, '[Provider's name] is always popping in and out of the lounge.'