Working at Bank House Care Home
Brandleshome Road, Bury, BL8 1DJ
Operated by Crystal House Platinum Limited
43 bedsNursing homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff feel valued in a family-like team with open management, but training gaps, missing supervision and no regular activities hold it back."
Safety & Risk
6/10
✓
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to Good. This meant people were safe and protected from avoidable harm
Staff Culture
7/10
✓
Staff spoke positively about working at the home. Staff felt they were valued as a member of the team... Staff said morale was improving with better teamwork. Staff said they were well treated and their individual needs respected
Staffing Levels
5/10
!
Sufficient number of staff were available... However, we received a mixed response from people. Some people felt more staff were needed... Current vacancies were being recruited to. The registered manager was being assisted by an agency
Training & Dev
4/10
!
We identified some staff had gaps in training and a more formal system of staff supervision was needed
Management
6/10
✓
The registered manager was clear about their role and responsibilities and was visible to staff... Staff also felt the registered manager was open and inclusive. One staff member told us, “We’re like a family now. I have no issue saying anything to [registered manager]"
Programmes
3/10
✕
A new activity worker had been appointed. Activities and opportunities were to be developed offering variety to people’s daily routine
Points to consider
No regular activities programme yet, just a new activity worker appointed with plans to develop one
A new activity worker had been appointed. Activities and opportunities were to be developed offering variety to people’s daily routine
Some staff have gaps in their training, and there's no proper supervision system yet
We identified some staff had gaps in training and a more formal system of staff supervision was needed
Sometimes residents have to wait for help because they need two staff, and agency workers cover vacancies
“There is not enough staff, sometimes I have to wait as I need two staff”... The registered manager was being assisted by an agency
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews