Working at Bank Hall Care Centre

Staff understood how to protect people from harm or discrimination and had access to safeguarding adults' procedures. Individual and environmental risks had been assessed and managed.

People were happy with the way the service was managed and staff told us they enjoyed working at the home. Staff felt valued and supported.

There were sufficient numbers of staff deployed to meet people's needs and ensure their safety. Minor shortfalls in the pre-employment checks were addressed immediately by the registered manager.

There was ongoing training for all staff. Staff were supported with regular supervisions and were given the opportunity to attend regular meetings. The registered manager monitored staff training to ensure staff completed the training in a timely manner.

Staff felt valued and supported and were complimentary about the way the home was managed and organised. One staff member told us, 'I really enjoy working here, we have very good teamwork and [registered manager] is helpful and professional.'

Per 2018 comprehensive inspection: There were two activity organisers responsible for planning and coordinating activities in response to people's individual and group needs. We observed organised group activities taking place during our visit.