Working at Bank Close House

Medicines were overall administered safely... However, we found that the stock for boxed medicines had not been audited and did not reflect the correct stock against the medicine which had been administered.

We reviewed the providers training matrix and found gaps in the training. For example, fire safety nine out of 16 staff had not completed this training and for practical moving and handling six out of the 16 had not received this training.

There was currently no registered manager, however the provider had ensured a manager from their other locations or quality team was present and supporting on a daily basis.

One staff said, 'Staff do try to fit in activities however short, even though there is an activities coordinator they are always on care duties due to staff requirements.'