Working at Bancroft House
100 St. Lawrence Avenue, Worthing, BN14 7JL
Operated by Pathway Healthcare Ltd
6 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"A listening manager and amazing team morale create a positive atmosphere, but recent short staffing covered by bank workers and basic activities hold it back."
Safety & Risk
8/10
✓
Risks to people's health and welfare had been assessed, and there were systems... to monitor and manage their safety... Staff were trained and assessed as competent to support people to take their medicines safely.
Staff Culture
8/10
✓
Staff said, 'The team morale and atmosphere is amazing. The staff work together and are supportive of each other'. One staff said, 'Differences in the team are respected, everyone is treated equally'.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs safely. There had been a period where the service had been short staffed. The registered manager had provided bank staff... The service was now over-recruited.
Training & Dev
7/10
✓
Staff were offered training in relevant subjects... regular supervisions and appraisals. In addition, the registered manager and... PBS practitioner... carried out regular on-suite observations, de-briefs and 'reflective practice'.
Management
8/10
✓
The registered manager... chose to spend time working alongside staff... Staff said, 'The manager is very good at listening to people, and always invites and encourage feedback.'
Programmes
6/10
✓
People had support to go to college and people were given daily choices of support to do activities in the community... The registered manager and staff had found ways to ensure people had been able to access the wider community... during Covid-19 lockdowns.
Points to consider
Staffing is sufficient now but there was a recent period of too few staff covered by bank workers and extra shifts.
There had been a period where the service had been short staffed. The registered manager had provided bank staff and staff had worked extra shifts to cover the shortfall.
Activities follow people's interests like college and outings but no dedicated coordinator or specialist programmes mentioned.
People had support to follow their interests and staff planned activities based on people's interests. Several people... had support to go to college and people were given daily choices of support to do activities in the community.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews